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Frequently Asked Questions2022-03-14T16:49:28+00:00

Frequently Asked Questions

If your question is not listed here, please contact our expert team. They will be more than happy to assist you.

Are your Urine Collection Cups graduated?2022-02-10T22:00:21+00:00

Yes, in 5 ml increments up to 50 ml.

Are your Urine Collection Systems prelabeled?2022-02-10T22:01:12+00:00

Yes, both the Urine Collection Cup and Tube come prelabeled.

Why is there knurling on the lid of the Urine Cup and Tube?2022-02-10T22:01:21+00:00

The knurled cap improves grip while wearing gloves reducing the amount of force needed to open and close.

Are the Urine Cups stackable?2022-02-10T22:01:31+00:00

Yes, the urine cups can lock into one another making them stackable. This helps save valuable space.

What material is your Urine Collection System made of?2022-02-10T22:01:39+00:00

100% polypropylene

How many Urine Collection Systems come per package?2022-02-10T22:02:12+00:00

Each master carton comes with 250 systems made up of 10 bags filled with 25 units each.

What temperature should your Urine Collection System be stored at?2022-02-10T22:02:20+00:00

Store at temperatures between 2 and 25 degrees Celsius in order to ensure that the samples are adequately preserved and the integrity of the system is maintained.

Can samples within the Urine Collection System be refrigerated if not intended for use immediately?2022-02-10T22:02:29+00:00

Yes, in the event they are not tested within 60 minutes of collection we recommend that the system be refrigerated at temperatures of 4 degrees Celsius (39 degrees Fahrenheit) for up to 24 hours.

Is the Urine Collection System resistant to leaks?2022-02-10T22:02:38+00:00

Yes, our CQ-Lock™ screw cap provides a strong seal preventing leaks.

What is the total volume of the accessories included within your Urine Collection System?2022-02-10T22:02:51+00:00

Urine Collection Cup – 50 ml
Urine Collection Tube – 10 ml
Pipette – 3 ml

Does your Saliva Collection Kit come with a reagent?2022-02-10T22:03:01+00:00

No, a study conducted by Yale University showed that when saliva is captured in a sterile container, COVID-19 is stable at room temperature for up to seven days without the need for expensive reagents.

What makes your Saliva Collection Kit intuitively easy to use?2022-02-10T22:03:13+00:00

The entire kit consists of only three parts. A tube, funnel and cap. The funnel fits seamlessly into the tube, there is no need to screw it on or lock it into place. Once the sample is collected you can discard the funnel and screw the cap on the tube as you would any other container. It is that easy.

What are the dimensions of your Saliva Collection Tube?2022-02-10T22:03:21+00:00

16 x 100 mm (0.63 x 4 inches)

How is the Saliva Collection Kit packaged?2022-02-10T22:03:28+00:00

They are packaged individually in Blister Packs.

What features make your Saliva Collection Kit different?2022-02-10T22:03:37+00:00

Our funnel has been engineered to be intuitively easy to use and prevent flow back. It also fits seamlessly into our tube impeding the contamination of the outside of the tube.

What material are your Saliva Collection Kits made of?2022-02-10T22:03:45+00:00

100% polypropylene

If a sample is not intended for immediate use, can the Saliva Collection Kit be refrigerated?2022-02-10T22:03:56+00:00

Yes, we recommend that if a sample were to be refrigerated, that the sample be stored at 4 degrees Celsius (39 degrees Fahrenheit) for no more than 24 hours.

How many Saliva Collection Kits come per package?2022-02-10T22:04:09+00:00

Each master carton comes with 500 kits made up of 10 bags filled with 50 units each.

What volume is your Saliva Collection Kit?2022-02-10T22:04:19+00:00

10ml

Is your Culture Tube a standard size and will it fit into my existing trays?2022-02-10T22:04:25+00:00

Yes, our Culture Tubes are a standard size, 16 x 100 mm (0.63 x 4 inches), and will fit into most vial trays. We also offer Vial Trays that are a perfect add-on to your order of Culture Tubes.

What type of base does your Culture Tube have?2022-02-10T22:05:21+00:00

Skirted conical bottom which is ideal for sediment collection.

What are the dimensions of your Culture Tube?2022-02-10T22:05:33+00:00

16 x 100 mm (0.63 x 4 inches).

What can your Culture Tubes be used for?2022-02-10T22:05:42+00:00

They are ideal for use in bacteriology and other routine laboratory procedures.

What volume are your Culture Tubes?2022-02-10T22:05:51+00:00

10 ml

What is your Culture Tube made out of?2022-02-10T22:06:01+00:00

100% Polypropylene

What temperature should the Culture Tubes be stored and used at?2022-02-10T22:06:08+00:00

They should be stored and used at temperatures ranging from 2 to 25 degrees Celsius. They should not be used at any temperatures lower or higher as this could significantly impact the effectiveness of the tube as well as their overall integrity.

Are your Culture Tubes leak resistant?2022-02-10T22:06:20+00:00

Yes, our CQ-Lock™ screw cap provides a strong seal preventing leaks.

How do you clean the nozzles and valves on the VM-100 Autostainer?2022-02-10T22:06:29+00:00

The VM-100 Autostainer is equipped with an automatic cleaning function, allowing for a hassle-free cleaning of the nozzles and valves.

Are you exposed to the Reagent when using the VM-100 Autostainer?2022-02-10T22:06:37+00:00

No, there is no risk of exposure to the reagent. Sample staining is done within the enclosed space of the device.

How much reagent is consumed per slide with the VM-100 Autostainer?2022-02-10T22:06:47+00:00

0.6 ~ 2 ml (0.02 ~ 0.06 oz) per slide.

What is the rotation speed of the VM-100 Autostainer?2022-02-10T22:07:00+00:00

3 ~ 120 rpm (±10%)

What is the pre-defined temperature on the VM-100 Autostainer?2022-02-10T22:07:15+00:00

An air-heating system with real-time temperature monitoring keeps the temperature between 60 – 70℃ (140 – 158℉).

What is the staining time on the VM-100 Autostainer?2022-02-10T22:07:35+00:00

Around 5 – 10 minutes for 1 slide and 30 minutes for 40 slides.

What method is used to apply the reagents on the VM-100 Autostainer?2022-02-10T22:07:43+00:00

Injection

What are the dimensions of your VM-100 Autostainer?2022-02-10T22:07:53+00:00

Both the Standard and Dual models are 507 x 554 x 274 mm (20 x 22 x 11 inches) and weigh 23 kg (51 lbs).

Is a warranty available for the VM-100 Autostainer?2022-02-10T22:08:02+00:00

Yes, we offer a 36-month warranty, for a nominal fee, on all models of the VM-100 Autostainer.

How many slides is the VM-100 Autostainer capable of staining?2022-02-10T22:08:11+00:00

20 slides with an option to stain up to 40 slides.

How many Culture Tubes come in each package?2022-02-10T22:08:19+00:00

Each master carton comes with 1500 units made up of 6 bags filled with 250 units each.

How do you dispense droplets from the Smart Extraction Tube?2022-02-10T22:08:30+00:00

A small opening in the cap allows for optimal control over the flow of droplets released when the tube is squeezed.

What makes your Smart Extraction Tubes different from competitor products?2022-02-10T22:08:40+00:00

The ergonomically engineered design makes it easier to extract samples.

What are the dimensions of your Smart Extraction Tube?2022-02-10T22:10:23+00:00

52 x 14.5 mm when the cap is closed.

Why is there a beveled base on your Smart Extraction Tube?2022-02-10T22:10:34+00:00

The beveled base improves grip and reduces the amount of force required to ensure the sample is eluted.

What volume can your Smart Extraction Tubes hold?2022-02-10T22:10:44+00:00

Up to 1 ml.

What are your Smart Extraction Tubes for?2022-02-10T21:30:51+00:00

They are for point-of-care rapid testing. They allow you to apply a single drop or more onto a lateral flow test cartridge.

Can the Smart Extraction Tube be reused?2022-02-10T22:11:17+00:00

No, the Smart Extraction Tube cannot be reused. However, we do supply them in bulk in master cartons of 5,000.

Why was PVC used to make the Smart Extraction Tube?2022-02-10T22:11:37+00:00

PVC allows for flexibility while maintaining strength and integrity for sample collection and dispensing.

Why are there alternating hash marks in the middle of the Smart Extraction Tube?2022-02-10T22:11:45+00:00

The alternating hash marks within the Smart Extraction Tube allow you to safely and securely strain the swab tip to minimize the potential of dripping when removed.

Can the Smart Extraction Tube be used with MedSchenker® CavSwab™ Allium™ flocked swabs?2022-02-10T22:11:58+00:00

Yes, it can be used in conjunction with all MedSchenker® CavSwab™ Allium™ flocked swabs.

Is your Smart Extraction Tube leak resistant?2022-02-10T22:12:08+00:00

Yes, a connected cap provides an airtight seal that prevents leaks until the tube is squeezed.

Are your Cryogenic Vials graduated?2022-02-10T22:12:38+00:00

Yes, they are graduated in 0.5 increments up to 1.5 ml.

What type of base does your Cryogenic Vial have?2022-02-10T22:12:46+00:00

Skirted conical base.

Can your Cryogenic Vials be color-coded for instant specimen identification?2022-02-10T22:13:06+00:00

Yes, there is space in the cap that allows for color-coded inserts.

Is your Cryogenic Vial internally or externally threaded?2022-02-10T22:13:15+00:00

Externally.

What are the dimensions of your Cryogenic Vials?2022-02-10T22:13:24+00:00

44.5 x 10 mm with an 8.1 mm opening.

What materials are your Cryogenic Vials made from?2022-02-10T22:13:32+00:00

Polypropylene (Tube and Cap) and Silicone (O-ring).

What temperatures can your Cryogenic Vials withstand?2022-02-10T22:13:40+00:00

-80 to 100℃ (-112 to 212℉).

What volume can your Cryogenic Vials hold?2022-02-10T22:13:49+00:00

Up to 1.5 ml.

Can your Cryogenic Vial be reused?2022-02-10T22:14:00+00:00

No, our vials cannot be reused. However, we do supply them in bulk.

Is your Cryogenic Vial leak resistant?2022-02-10T22:14:12+00:00

Yes, a silicone O-ring is included within each vial cap to ensure a secure seal.

Are your Saliva Collection Kit tubes leak proof?2022-02-10T22:14:20+00:00

Yes. Every one of our tubes comes with our CQ-Lock™ screw cap which prevents leaks, even in pneumatic tubes.

How does the Saliva Collection Kit prevent flow back?2022-02-10T22:15:21+00:00

Our Saliva Collection Kit (SCK-KIT) has been engineered for use with the “drool technique” for sample collection. The rim of the funnel fits perfectly underneath the bottom lip allowing for a seamless flow of saliva into the tube.

What staining methods can be used with the VM-100 Autostainer?2022-02-10T22:15:30+00:00

Possible staining methods are Ziehl-Neelsen, Kinyoun, GRAM, Hematology, PAP, DNA and H&E with selectable options.

How is your Urine Collection Kit packaged?2022-02-10T22:15:37+00:00

The Tube and Pipette come packed together in a blister pack while the Cup is packed separately. Each come in an inner box containing 25 units and the package comes with 250 complete kits.

Why are there ‘cava’ on the tips of your CavSwabs?2022-02-10T22:15:45+00:00

The tip of each CavSwab™ has been engineered with a precision scalloped surface to produce ‘cava.’ The cava provide a larger surface area which helps collect larger amounts of specimen.

Why are the shafts on your CavSwab’s notched?2022-02-10T22:15:54+00:00

The notches on the shafts of our CavSwabs increase grip and dexterity as well as reduce stress.

What is Allium™ Flock Technology?2022-02-10T22:16:04+00:00

Allium™ Flock Technology refers to the unique ability of our nylon fibers to adapt to the direction the swab is being pushed/pulled, resulting in less friction and an overall more pleasant experience for both the medical professional and the patient.

What is the breakpoint for the CavSwab™ Anterior Nare?2022-02-10T22:16:13+00:00

Our CavSwab™ Anterior Nare (AC4100) is 80 mm in length and has no breakpoint.

What is the breakpoint for the CavSwab™ Mid-turbinate?2022-02-10T22:16:23+00:00

The breakpoint for our CavSwab™ Mid-turbinate (AC3100) is 85.4 mm

Are your products available outside the USA?2022-02-10T22:16:31+00:00

Yes. We ship worldwide.

How do I become a MedSchenker® distributor?2022-02-10T22:16:39+00:00

Please fill out this form and our expert staff will contact you to discuss the details regarding how to become a MedSchenker® distributor

How many CavSwabs™ come per box?2022-02-10T22:16:45+00:00

The inner box of the Nasopharyngeal, Oropharyngeal and Mid-turbinate has 100 units. The package comes with 2000 units. The inner box of our Anterior Nare has 100 units and the package comes with 5000 units.

How many STM™: Smart Transport Medium™ vials come per box?2022-02-10T22:16:54+00:00

Each product box contains 50 units. Each master box contains 1000 units

Is the MedSchenker® STM™: Smart Transport Medium™ sold with swabs?2022-02-10T22:17:19+00:00

Yes. Our Smart Collection System™ (SCS30-A) contains one 3ml vial of STM™ with one CavSwab™ Nasopharyngeal

What is the breakpoint for the CavSwab™ Oropharyngeal?2022-02-10T22:17:31+00:00

The breakpoint for our CavSwab™ Oropharyngeal (AC2100) is 101.3 mm

What is the breakpoint for the CavSwab™ Nasopharyngeal?2022-02-10T22:17:38+00:00

The breakpoint for the CavSwab™ Nasopharyngeal (AC1100) is 101.3 mm

Which tests has your STM™ and CavSwab™ swabs been FDA approved for?2022-02-10T22:17:51+00:00

Our CavSwab™ swabs are listed with the FDA and our STM™ is in compliance with the most recent VTM Enforcement Policy for COVID-19

How long can your STM™ vials be frozen before they are no longer viable?2022-02-10T22:17:58+00:00

Once used, MedSchenker® STM™ vials can be kept in cold storage for seven (7) days. Prior to use, they should NOT be kept in cold storage. They can be kept in ambient temperatures as long as they are within 2 – 25° C for up to 18 months from the manufactured date

How long can your STM™ vials remain stable at room temp before they expire?2022-02-10T22:18:10+00:00

Prior to being used, MedSchenker® STM™ vials can be kept in ambient temperatures (2 – 25° C) for 18 months from the manufactured date

What other STIs, besides Chlamydia and Ureaplasma, can be detected using your CavSwabs and STMs?2022-02-10T22:18:19+00:00

A complete list of test organisms can be found in our manual

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